![]() Please note that this will delete the Soft-eLicenser and the license contained there, generating a new empty Soft-eLicenser with a different number. Should this also fail, you can use the eLC Installation Helper: Once completed, the Soft-eLicenser should be repaired and working properly. – Once the eLC panel opens, please click on Maintenance – Open the eLicenser Control Center with right-click → Run as admministrator This error is usually due to Windows 10 major updates - it can also be due to moving the Soft-eLicenser file from another machine or a hardware change, but I don’t think this is the case here, correct? I though it could be useful to share with you about how to fix it (from tech support): Otherwise, interrupted license downloads and the list of already used activation key codes will be lost.Did you made an update of your BIOS/UEFI or a Windows update and got in trouble with you licences? *Please note: It is recommended to keep a backup copy of the user specific files. To see all files and folders, please check whether Windows Explorer is configured correctly: Menu Tools (in Vista you have to press "Alt" to see the menus) > Folder Options > View > Hidden files and folders > Show hidden files and foldersĪll "SynsoNos", "Synsopos" and "Synsoacc"files Syncrosoft License Control Center on WindowsĪfter uninstalling the Syncrosoft License Control Center using the standard Control Panel > Programs and Features (XP: S oftware) function, check whether the following files are still there and remove them manually. /Library/Application Support/Syncrosoft.The following files have to be deleted manually to completely remove the old License Control Center: Syncrosoft License Control Center on Mac OS X Syncrosoft License Control Center (outdated) To be able to see all files and folders, Windows Explorer needs to be set up correctly: Menu Tools (in Windows Vista or later you have to press "Alt" to see the menus) > Folder Options > View > Hidden files and folders > Show hidden files and foldersĪll "SynsoNos", "Synsopos" and "Synsoacc" filesĬ:\Documents and Settings\All Users\Application Data\eLicenserĬ:\Documents and Settings\All Users\Application Data\Syncrosoft Please uninstall eLicenser Control Center via Programs and Features (Windows Vista or later) or Start > Control Panel > Software (Windows XP).Īfterwards, please verify whether any of these files and folders are still on the system and delete them manually. In /var/db/receipts/ all files that start with "com.syncrosoft" and "com.eLicenser". ![]()
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